TABLE OF CONTENT
DECLARATION ....................................................................................................................... i
APPROVAL ............................................................................................................................. ii
DEDICATION ........................................................................................................................ iii
ACKNOWLEDGEMENT ...................................................................................................... iv
LIST OF ACRONYMS ............................................................................................................. v
LIST OF FIGURES ................................................................................................................................ xi
LIST OF TABLES ............................................................................................................................... xri
ABSTRACT .......................................................................................................................................... .. XIV
CHAPTER ONE ....................................................................................................................... !
1.1 Introduction .......................................................................................................................................... 1
1.1 Background of the Study .................................................................................................................... 1
1.~ Statement or the problem .................................................................................................................... 3
1 .. Purpose or the research ....................................................................................................................... 3
1.1.1 Stud!
1.5 Research Questions ............................................................................................................................. 4
1. Scope of the study ................................................................................................................................ 4
1.(>.1 Content scope .................................................................................................................................... 4
1.1>.2 Geographical scope .......................................................................................................................... 4
1..3 ·r·irne scope ........................................................................................................................................ 4
1.7 Significance of the research ................................................................................................................ 4
l.g Conceptual frame work ....................................................................................................................... 5
CHAPTER TWO ..................................................................................................................................... 7
LITERATURE REVIEW ...................................................................................................................... 7
2.1 Introduction .......................................................................................................................................... 7
2.2 The concepts ......................................................................................................................................... 7
2.2.1 Decentralized procurement. ............................................................................................................ 7
2.2.2 The Performance perspective ......................................................................................................... 8
2.2.2.1 Service delivery: ............................................................................................................................ 9
2.2.2.2 Service performance~ .................................................................................................................. 10
2.2.2.3 Service quality; ............................................................................................................................ 10
2.2.2.4 Efficiency and effectiveness; ..................................................................................................... 10
2.2.2.5 Customer satisfaction; ................................................................................................................ 10
2 Contract award and performance: .................................................................................................... 10
2.1 Competitive tendering and performance: ....................................................................................... 11
2.2 Contract monitoring and performance; ........................................................................................... 12
CHAPTER THREE ............................................................................................................................... l3
RESEARCH METHODOLOGY ....................................................................................................... 13
3.1.1 Introduction ........................................................................................................................................ 13
3.1 Research Design ................................................................................................................................. 13
3.2 Study Population ................................................................................................................................ 13
.1.3 Sample Size ........................................................................................................................................ 13
3."1 Sampling Procedure ........................................................................................................................... 14
3.5 Data Collection Sources .................................................................................................................... JS
:1.5.1 Primary Data ................................................................................................................................... 15
3.2 Secondary Data ............................................................................................................................... 15
3.il Data Collection Instrument.. ............................................................................................................. 15
:l.il.l Questionnaire .................................................................................................................................. 15
3.
